Welcome to THAW Orkney. We provide a bespoke hand holding service to support fuel poor households in Orkney. 

**********Job Vacancy**********

We are current recruiting for administrative positions, either:

Energy Support Officer or Facilities and Administration Officer

£21,250 - £24,785 depending upon experience (plus 8% pension),

Fixed contract until 31st March 2024, but extension likely subject to funding.

Please send completed Application, Equal Opportunities and Declaration forms to [email protected]

Completed applications are due by 9:00am, Friday 15th December ’23. ​


Christmas opening hours

We will be open until Friday 22nd December (foodbank open), then Thursday 28th - Friday 29th Dec (foodbank open)

Reopening in the New Year on Thursday 4th January 2024

THAW Fuel Poverty Strategy

We need your input! What do we need to do to tackle fuel poverty in Orkney? How can we help make warmth affordable?

We've put down ideas from our experiences and feedback, but would welcome further comments and suggestions from everyone in Orkney with lived experience of cold homes or fuel poverty.

Please find our picture of what we think we need to do here: Fuel Poverty Strategy

Comments and suggestions welcome here: THAW Strategy Feedback

Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'

​​Information & advice on     energy efficiency

Third party support

Tariff switching support

Assistance with national       grant funded programmes

Referrals and hand               holding support to individuals, households and local         organisations


Income maximisation &         budgeting support

Assistance with debt and       low income

General Data Protection Regulations (GDPR)

Under GDPR regulations THAW Orkney are required to inform clients about the information we hold about you,

how we collect it, and how we use and may share information about you whilst we are working with you and for

a period thereafter. We do this through a Privacy Statement. The Privacy Statement also explains your rights

under the law relating to your personal data. 

Please click here  to view THAW Orkney's full Privacy Statement.

What our clients say about us​



We provide a bespoke hand holding service, which has supports and assists householders with hard to heat homes

“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”

THAW Orkney is a charitable organisation established in Dec 2014 to help assist fuel poor households in Orkney

Please have a look at some of our news stories below:

"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"

29/11/2023 We are sorry to say that our long-term Administrative Officer is moving on. If you are have experience in administration and/or facilities management and wish to join the THAW team then please see our vacancy info above.

29/11/2023 We are continuing with outreach over the winter, so will add events as they come up.



​THAW Orkney

Anchor Buildings, Bridge Street, Kirkwall,

KW15 1HR

United Kingdom

01856 878388

[email protected]



​THAW Reports

Our latest Annual Review shows the current fuel poverty situation in Orkney as well as the impact of THAW over 2022/23.

Please read our Social Return on Investment (SROI) findings which was undertaken by an independent

researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in

the local community. You can download the full report following the link here -

THAW Orkney - Valuing What Matters SROI Report and THAW Orkney IMPACT MAP

“So efficient and so helpful and they care so much. Lost for words.” 


“The staff were efficient, so kind and helpful. I cannot thank them enough”

helping to make a difference

Donate with JustGiving.Pay with Mastercard, Visa, American Express, PayPal, Bank Transfer, Apple Pay or Direct Debit.



We seek to co-ordinate and work in partnership with local/national organisations to provide the maximum support for our clients

Office Opening Hours

THAW's usual office opening times are from 9.30am - 4.30pm, Monday - Tuesday, Thursday - Friday. We are closed on Wednesdays.


We are proud to provide home visiting as an aspect of THAW's services which staff undertake regularly. Therefore, 

please be aware that the office may occasionally not be open during these times due to all staff being away

from the office on home visits, or on other occasions such as staff training.

If you are travelling from the isles or from a distance on the mainland, it is best to telephone prior to your planned

visit to ensure that the office will be open.

mEET THE Staff


THAW Orkney is a Scottish Charitable Incorporated Organisation (SCO45272)

“The service THAW provides is so important for the people of Orkney"

Cathy Laing
Energy Support Advisor

Dorothy O'Donnell
Energy Support Advisor

Ewan Mansley
Energy Support Advisor

Margaret Jones

Energy Support Advisor

Michael Butler

Innovation & Development

Jonathan Ford 

Energy Support Officer (Outreach)