helping to make a difference

We provide a bespoke hand holding service, which has involved supporting and assisting householders with hard to heat homes

We seek to co-ordinate and work in partnership with other local and national organisations in order to provide the maximum support for our clients


General Data Protection Regulations (GDPR)

Under GDPR regulations THAW Orkney are required to inform clients about the information we hold about you, how we collect it, and how we use and may share information about you whilst we are working with you and for a period thereafter. We do this through a Privacy Statement. The Privacy Statement also explains your rights under the law relating to your personal data. 

Please click here  to view THAW Orkney's full Privacy Statement.

THAW Orkney is a charitable organisation that was established in December 2014 to help assist fuel poor households in Orkney


“The staff were efficient, so kind and helpful. I cannot thank them enough”

Links of Interest

Please read our Social Return on Investment (SROI) findings which was undertaken by an independent researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in the local community. You can download the full report following the link here - THAW Orkney - Valuing What Matters SROI Report and THAW Orkney IMPACT MAP

“So efficient and so helpful and they care so much. Lost for words.” 

“The service THAW provides is so important for the people of Orkney"

mEET THE Staff

A service here to support you

“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”

"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"

Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'

Lindsey Johnson


Stacy Johnston

Development and Support Officer

Michelle Koster 

Development and Support Officer

Linsey Drever

Development and Support Officer

Lorraine Campbell

Welfare Support Officer

Suzy Fraser

Community Support Officer

Gillian Couper-Swanney 

Facilities & Administration Officer


What our clients say about us​


We apologise but our main phone number is currently out of order.  If you need to contact us, please call our temporary phone number on 01856 871326, while we resolve this issue.  


Merry Christmas and Happy New Year from the THAW team.

08/07/19: THAW is welcoming a new manager to the team.  Peter Rickard is retiring at the end of this week, and Lindsey Johnson is taking over the helm.  We wish Peter all the best in his retirement.

31/07/18: THAW response to the Government consultation on energy efficiency and fuel poverty

02/07/18: THAW Orkney Annual Review 2018


Office Opening Hours

THAW's usual office opening times are from 9.00am - 5.00pm, Monday to Friday.

PLEASE NOTE:  Our office will be closed from 12.00pm on Tuesday 24th December 2019 until 9.00am on Monday 6th January 2020.  A member of staff will be available at the Orkney Foodbank on Tuesday 24th and Tuesday 31st December, between 12.00pm and 2.00pm, should you require URGENT assistance.

Home visiting is an aspect of THAW's services that we are proud of and staff undertake regularly. Occasionally therefore, please be aware that the office may not be open during these times due to all of the staff field team being away from the office on home visits, or on other occasions such as staff training.

If you are travelling from the isles or from a distance on the mainland, it is best to telephone prior to your planned visit to ensure that the office will be open.




Please have a look at some of our news stories below:

​​Information & advice on     energy efficiency

Third party support

Tariff switching support

Assistance with national       grant funded programmes

Referrals and hand               holding support to individuals, households and local         organisations


Income maximisation &         budgeting support

Assistance with debt and       low income