​​Information & advice on     energy efficiency

Third party support

Tariff switching support

Assistance with national       grant funded programmes

Referrals and hand               holding support to individuals, households and local         organisations


Income maximisation &         budgeting support

Assistance with debt and       low income

General Data Protection Regulations (GDPR)

Under GDPR regulations THAW Orkney are required to inform clients about the information we hold about you,

how we collect it, and how we use and may share information about you whilst we are working with you and for

a period thereafter. We do this through a Privacy Statement. The Privacy Statement also explains your rights

under the law relating to your personal data. 

Please click here  to view THAW Orkney's full Privacy Statement.


"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"

What our clients say about us​

helping to make a difference

We seek to co-ordinate and work in partnership with other local and national organisations in order to provide the maximum support for our clients




Due to the rising numbers of Coronavirus (Covid-19) cases in Scotland, and to follow national guidelines about reducing the spread of the virus, THAW Orkney Office will be closed to clients from Monday 23rd March 2020 until further notice.
This is not a decision we have taken lightly but we want to keep both our clients and staff as safe and healthy as possible and limit any spread of the virus.

Although our office will be closed to clients, staff will still be available to support you with any energy enquiries/matters you may have, via telephone or email correspondence.

We are aware that during this time there will be people within the community who are particularly vulnerable and who could be without electricity or unable to heat their homes. If you are in this position, or know of someone who is, please contact us and we will advise on any support that is available.
Please continue to contact us through our normal channels –
Phone – 01856878388
Email - info@thaworkney.co.uk.
Online enquiry/referral form available at  http://www.thaworkney.co.uk/


“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”

Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'

“The service THAW provides is so important for the people of Orkney"

Please have a look at some of our news stories below:

mEET THE Staff



THAW Orkney is a charitable organisation that was established in December 2014 to help assist fuel poor households in Orkney

Links of Interest

Please read our Social Return on Investment (SROI) findings which was undertaken by an independent

researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in

the local community. You can download the full report following the link here -

THAW Orkney - Valuing What Matters SROI Report and THAW Orkney IMPACT MAP

“So efficient and so helpful and they care so much. Lost for words.” 

“The staff were efficient, so kind and helpful. I cannot thank them enough”



We provide a bespoke hand holding service, which has involved supporting and assisting householders with hard to heat homes


Office Opening Hours

THAW's usual office opening times are from 9.00am - 5.00pm, Monday to Friday.

Home visiting is an aspect of THAW's services that we are proud of and staff undertake regularly. Therefore, 

please be aware that the office may not be open during these times due to all of the staff field team being away

from the office on home visits, or on other occasions such as staff training.

If you are travelling from the isles or from a distance on the mainland, it is best to telephone prior to your planned

visit to ensure that the office will be open.

22/09/2020  THAW Annual Review 2020.pdf 

22/09/2020 THAW Orkney Signed Accounts 2020.pdf  

01/09/2020  THAW would like to welcome Robert Leslie to the team as Manager.

14/08/2020  THAW say goodbye to Lindsey Johnson, who is moving on to pastures new, and welcome Imogen Sawyer as Interim Manager until a replacement is appointed.


Merry Christmas and Happy New Year from the THAW team.

08/07/19: THAW is welcoming a new manager to the team.  Peter Rickard is retiring at the end of this week, and Lindsey Johnson is taking over the helm.  We wish Peter all the best in his retirement.

31/07/18: THAW response to the Government consultation on energy efficiency and fuel poverty

22/09/2020: THAW Orkney Annual Review 2018 (final).pdf

Robert Leslie


Craig Nisbet

Community Support Officer/Development and Support Officer

Jonathan Ford 

Development and Support Officer

Caroline Atkinson

Development and Support Officer

Gillian Couper-Swanney 

Facilities & Administration Officer