“The service THAW provides is so important for the people of Orkney"
"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"
“The staff were efficient, so kind and helpful. I cannot thank them enough”
Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'
General Data Protection Regulations (GDPR)
Under GDPR regulations THAW Orkney are required to inform clients about the information we hold about you,
how we collect it, and how we use and may share information about you whilst we are working with you and for
a period thereafter. We do this through a Privacy Statement. The Privacy Statement also explains your rights
under the law relating to your personal data.
Please click here to view THAW Orkney's full Privacy Statement.
“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”
THAW Orkney is a charitable organisation that was established in December 2014 to help assist fuel poor households in Orkney
Links of Interest
Please read our Social Return on Investment (SROI) findings which was undertaken by an independent
researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in
the local community. You can download the full report following the link here -
“So efficient and so helpful and they care so much. Lost for words.”
helping to make a difference
We provide a bespoke hand holding service, which has involved supporting and assisting householders with hard to heat homes
We seek to co-ordinate and work in partnership with other local and national organisations in order to provide the maximum support for our clients
Please have a look at some of our news stories below:
Information & advice on energy efficiency
Third party support
Tariff switching support
Assistance with national grant funded programmes
Referrals and hand holding support to individuals, households and local organisations
Income maximisation & budgeting support
Assistance with debt and low income
CORONAVIRUS (COVID 19) - OFFICE CLOSURE
Due to the rising numbers of Coronavirus (Covid-19) cases in Scotland, and to follow national guidelines about reducing the spread of the virus, THAW Orkney Office will be closed to clients from Monday 23rd March 2020 until further notice.
This is not a decision we have taken lightly but we want to keep both our clients and staff as safe and healthy as possible and limit any spread of the virus.
Although our office will be closed to clients, staff will still be available to support you with any energy enquiries/matters you may have, via telephone or email correspondence.
We are aware that during this time there will be people within the community who are particularly vulnerable and who could be without electricity or unable to heat their homes. If you are in this position, or know of someone who is, please contact us and we will advise on any support that is available.
Please continue to contact us through our normal channels –
Phone – 01856878388
Email - firstname.lastname@example.org.
Online enquiry/referral form available at http://www.thaworkney.co.uk/
Office Opening Hours
THAW's usual office opening times are from 9.00am - 5.00pm, Monday to Friday.
Home visiting is an aspect of THAW's services that we are proud of and staff undertake regularly. Therefore,
please be aware that the office may not be open during these times due to all of the staff field team being away
from the office on home visits, or on other occasions such as staff training.
If you are travelling from the isles or from a distance on the mainland, it is best to telephone prior to your planned
visit to ensure that the office will be open.
22/09/2020 THAW Annual Review 2020.pdf
22/09/2020 THAW Orkney Signed Accounts 2020.pdf
01/09/2020 THAW would like to welcome Robert Leslie to the team as Manager.
14/08/2020 THAW say goodbye to Lindsey Johnson, who is moving on to pastures new, and welcome Imogen Sawyer as Interim Manager until a replacement is appointed.
Merry Christmas and Happy New Year from the THAW team.
08/07/19: THAW is welcoming a new manager to the team. Peter Rickard is retiring at the end of this week, and Lindsey Johnson is taking over the helm. We wish Peter all the best in his retirement.
22/09/2020: THAW Orkney Annual Review 2018 (final).pdf
Community Support Officer/Development and Support Officer
Development and Support Officer
Development and Support Officer
Facilities & Administration Officer