We provide a bespoke hand holding service, which has involved supporting and assisting householders with hard to heat homes

Peter Rickard


Stacy Johnston

Senior Development and Support Officer

Michael Butler

Development and Support Officer

Gillian Couper-Swanney 

Project Administrator


“The staff were efficient, so kind and helpful. I cannot thank them enough”

What our clients say about us​

Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'

​​Information & advice on     energy efficiency

Third party support

Tariff switching support

Assistance with national       grant funded programmes

Referrals and hand               holding support to individuals, households  and local         organisations


Income maximisation &         budgeting support

Assistance with debt and       low income

Life skills training​ &               workshops

Please have a look at some of our news stories below:

Employment opportunity

We are looking for a Welfare Support Officer to join our team, who will provide specialist advice on welfare benefits, budgeting and debt management for our clients.

If you would like an application pack with full information on the role and requirements, please contact us on or 01856 878388. The closing date for applications is 5pm on Thursday 13th December.

Links of Interest

Please read our Social Return on Investment (SROI) findings which was undertaken by an independent researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in the local community. You can download the full report following the link here - THAW Orkney - Valuing What Matters SROI Report and THAW Orkney IMPACT MAP

“So efficient and so helpful and they care so much. Lost for words.” 

“The service THAW provides is so important for the people of Orkney"


“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”

"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"


29/11/18: We are looking for a new member of our team, a Welfare Support Officer - see below for more information.

01/11/18: We are running a series of Energy Cafes around the county, feel free to drop by on the following dates:

Mon 03/12 - Sanday

TBC December - Stronsay

31/07/18: THAW response to the Government consultation on energy efficiency and fuel poverty

02/07/18: THAW Orkney Annual Review 2018


A service here to support you

THAW Orkney is a charitable organisation that was established in December 2014 to help assist fuel poor households in Orkney



mEET THE Staff

helping to make a difference

We seek to co-ordinate and work in partnership with other local and national organisations in order to provide the maximum support for our clients