We provide a bespoke hand holding service, which has involved supporting and assisting householders with hard to heat homes

We seek to co-ordinate and work in partnership with other local and national organisations in order to provide the maximum support for our clients


Please have a look at some of our news stories below:

“The service THAW provides is so important for the people of Orkney"

“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”

THAW Orkney is a charitable organisation that was established in December 2014 to help assist fuel poor households in Orkney

“The staff were efficient, so kind and helpful. I cannot thank them enough”

What our clients say about us​

Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'

​​Information & advice on     energy efficiency

Third party support

Tariff switching support

Assistance with national       grant funded programmes

Referrals and hand               holding support to individuals, households  and local         organisations


Income maximisation &         budgeting support

Assistance with debt and       low income

Life skills training​ &               workshops

Peter Rickard


Stacy Johnston

Senior Development and Support Officer

Billy Groundwater

Development and Support Officer

Stephen Walters

Development and Support Officer

Lorraine Campbell

Welfare Support Officer

Gillian Couper-Swanney 

Project Administrator


31/01/19: We are welcoming three new staff members. Welcome to Lorraine, Billy and Stephen and farewell to Michael who is moving to Community Energy Scotland. 

31/01/19: We are now receiving referrals from CLAN and MacMillan for the Aiming Beyond Cancer project - please see Services for eligibility.

31/01/19: We are running a series of Energy Cafes around the county, feel free to drop by on the following dates:

Thurs 07/02/19 - Rousay

31/07/18: THAW response to the Government consultation on energy efficiency and fuel poverty

02/07/18: THAW Orkney Annual Review 2018

A service here to support you


helping to make a difference




"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"

Links of Interest

Please read our Social Return on Investment (SROI) findings which was undertaken by an independent researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in the local community. You can download the full report following the link here - THAW Orkney - Valuing What Matters SROI Report and THAW Orkney IMPACT MAP

“So efficient and so helpful and they care so much. Lost for words.” 

mEET THE Staff