We seek to co-ordinate and work in partnership with other local and national organisations in order to provide the maximum support for our clients

OUR SERVICES

Please have a look at some of our news stories below:




HOUSEHOLD

Tackling

AFFORDABLE

“The staff were efficient, so kind and helpful. I cannot thank them enough”

“The service THAW provides is so important for the people of Orkney"



mEET THE Staff

"Absolutely outstanding, you couldn't do enough, THAW went above and beyond the call of duty"

Our mission is 'To work for households in all Orkney communities to reduce levels of fuel poverty and achieve affordable warmth'

Lindsey Johnson

Manager


Stacy Johnston

Senior Development and Support Officer


Michelle Koster 

Development and Support Officer


Lorraine Campbell

Welfare Support Officer


Gillian Couper-Swanney 

Facilities & Administration Officer











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What our clients say about us​

WARMTH

08/07/19: THAW is welcoming a new manager to the team.  Peter Rickard is retiring at the end of this week, and Lindsey Johnson is taking over the helm.  We wish Peter all the best in his retirement.


31/07/18: THAW response to the Government consultation on energy efficiency and fuel poverty


02/07/18: THAW Orkney Annual Review 2018


A service here to support you

THAW Orkney is a charitable organisation that was established in December 2014 to help assist fuel poor households in Orkney

Office Opening Hours


THAW's usual office opening times are from 9.00am - 5.00pm, Monday to Friday


Home visiting is an aspect of THAW's services that we are proud of and staff undertake regularly. Occasionally therefore, please be aware that the office may not be open during these times due to all of the staff field team being away from the office on home visits, or on other occasions such as staff training


If you are travelling from the isles or from a distance on the mainland, it is best to telephone prior to your planned visit to ensure that the office will be open

news

Links of Interest


Please read our Social Return on Investment (SROI) findings which was undertaken by an independent researcher who found that for every £1 invested in THAW, £5.49 of social value has been developed in the local community. You can download the full report following the link here - THAW Orkney - Valuing What Matters SROI Report and THAW Orkney IMPACT MAP

“So efficient and so helpful and they care so much. Lost for words.” 

“This will be the first warm Christmas we will have had in years, thank you from the bottom of my heart.”

We provide a bespoke hand holding service, which has involved supporting and assisting householders with hard to heat homes

THAW ORKNEY

 

helping to make a difference

​​Information & advice on     energy efficiency


Third party support


Tariff switching support


Assistance with national       grant funded programmes


Referrals and hand               holding support to individuals, households and local         organisations


Advocacy


Income maximisation &         budgeting support


Assistance with debt and       low income